SHIPPING POLICY
Tackle Tactics ships only to addresses within Australia and does not offer international shipments. PO Box delivery is not available.
Tackle Tactics offers free shipping for online orders over $99. All orders under $99 will incur a flat shipping fee of $10.
Shipping Times
All orders are processed within 1 to 3 business days and are dispatched from our warehouse in Brendale, QLD 4500. Transit times vary depending on shipping address. Once your order has shipped you will receive a tracking number to monitor your shipment.
RETURNS POLICY
We have a 30-day return policy for online orders, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tackletactics.com.au. If your return is accepted, we’ll provide instructions on where to send your package; you may use a shipper of your choice. Items sent back to us without first requesting a return will not be accepted. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly.
You can always contact us for any return question at info@tackletactics.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and any merchandise that has been worn, used, or altered in any way. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.